Clear cancellation and refund procedure
Last updated: 13 August 2026. The specific rate conditions shown in your booking confirmation take priority where they are more restrictive or relate to a special period.
How to request a cancellation
Send the request in writing to the contact details displayed on the website and include the booking holder’s name, stay dates and booking reference. A request is effective when received and acknowledged by the accommodation team.
Refundable cancellations
Unless the confirmed rate states otherwise, a cancellation received at least 14 calendar days before check-in qualifies for reimbursement of the advance payment, less any non-refundable banking or payment-processing fees. Approved refunds are made using the agreed method, normally within 14 days.
Late cancellation, no-show and early departure
For a request received less than 14 days before check-in, a no-show or an early departure for personal reasons, the advance payment or unused nights may be retained according to the confirmed rate conditions. Please notify reception if arrival will be after the time stated in the confirmation.
Changes and exceptional situations
Date or guest changes depend on availability and may change the rate. Force-majeure situations are assessed individually under applicable law and supporting documents. If the accommodation provider cannot honour a confirmed booking, it will offer a suitable solution or refund the amounts collected for services not provided.
Website booking information
Updated on 21 August 2026. The rate, deposit, special-period conditions and cancellation deadline shown in the written booking confirmation remain decisive. Requests should be sent promptly through the contact details on the website. The company details displayed on the Contact page identify the accommodation operator.